SUPCONF NYC 2016
SUPCONF NYC 2016 was held over two days from November 15 - 16 at Digital Ocean in New York City.
|11:30-12:30pm||Support Driven NYC Meetup at Westville Hudson|
|7:00-8:00pm||Pre-registration Cupcake Social with Directly|
Join us for cupcakes at Digital Ocean HQ the evening before the conference starts. Meet fellow attendees and get pre-registered for the conference.
November 15 - SUPCONF Day 1
November 16 - SUPCONF Day 2
|Changing The Conversation Around Support Talks|
|10:00 am||Growing Pains: Why Support Quality Scales Up.. Or Slides Down |
|10:25 am||Step Away From The Screen: The Value of Meeting Customers In Person |
Margot da Cunha
|11:05 am||From Transactions To Partnerships |
|11:30 pm||Breakout discussions|
|12:20 pm||Support Ops Live Show|
|Owning Your Career Talks|
|1:30pm||Clearing The Path: Career Tracks In Customer Support|
Emily Triplett Lentz
|1:55 pm||Where To Next? Tips For Evaluating Potential Growth Opportunities|
|2:35 pm||Rocking Your Seat At The Big Table|
|3:00 pm||Breakout discussions|
|3:30||Feeling Smug: Building A Career At One Company|
Closing Keynote With Ben MacAskill
|4:30 pm||Closing Remarks|
Can I watch the talk videos online?
Sure, they're available on Vimeo. For non-attendees, they cost $50 to watch.